EIJING: The development of the Container shipping industry is changing rapidly, and the goal of COSCO SHIPPING Lines to deliver value to customers has always remained the same. Back to the essence of shipping services, we strive to provide the world's best shipping and integrated logistics solutions; Customer-centric, we adhere to the original intention of service and share a win-win situation with customers, informs a recent statement from the company.
“On September 1, 2016, COSCO SHIPPING Lines took the lead in officially launching the nine service standards covering the entire process of transportation services worldwide to promote the improvement of service experience in all business segments. In the past three years, global customers have truly felt the excellent service of COSCO SHIPPING Lines”
“At the beginning of 2019, focusing on "returning to the essence of shipping", COSCO SHIPPING Lines launched the "Quality First 2019" customer service improvement project, focusing on customer needs, comprehensively innovating the service model from top to bottom, optimizing service processes and continuously improving the customer experience.
“COSCO SHIPPING Lines is accelerating the pace of digitalization, upgrading the global integrated information system, and promoting the application of blockchain technology in the fields of shipping security and convenience. The aim is to further improve data integration, create convenient and visual service products, and optimize globalization. , End-to-end logistics service solutions; Focus on customer needs, in the next three years, we will fully upgrade service standards to provide a better service experience.
As the world's leading provider of shipping and integrated logistics solutions, we will take the value proposition of our customers as our value pursuit, grow together with our customers, and continue to create value for our customers, concludes the company statement.
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