HAMBURG: All Hamburg Süd customers can use the new Remote Container
Management (RCM) technology for their reefer container shipments with
immediate effect. RCM monitors parameters such as temperature, relative
humidity, and the concentrations of O2 and CO2 within the reefer
container in real time. The added value of using RCM is that it enables
customers to use this data to monitor their supply chain better, to make
it much more efficient and reliable, and to thereby leverage great
potential for cost savings. As a special feature the data of the cargo
probes for Cold Treatment cargo are available online.
The whole reefer container fleet of Hamburg Süd and Maersk has been
outfitted with the necessary technology. Recent months have been spent
carrying out test shipments and developing the digital customer
interface. The result is an intuitive, very user-friendly online
application that can be accessed via PC, tablet or smartphone, and that
conveniently displays all important parameters of the refrigerated
container.
Once registered customers have logged in, they will receive an overview
of the reefer containers they have booked as well as information on
ports of departure and destination, container numbers and vessel names.
The “Journey Log” shows all the important events of the container
transport, such as delivery to the terminal or loading onto and
discharging from the ship. Customers can view the data on the conditions
within the containers at any time and, with just a few clicks, download
it as an Excel list or forward it directly, for example, to the
recipient of the goods. What’s more, customers get notified if settings
are deviating from standard parameters. If critical limit values are
exceeded or not maintained, Hamburg Süd’s operations team also receives
an alarm notification so that they can take any measures necessary to
safeguard quality of the cargo.
If users have any questions about their current shipments or the
application itself, they can immediately get in touch with reefer
experts at any time 24/7 via a chat function. “With RCM, we are
combining the best of both worlds for our reefer customers: digital
state-of-the-art technology, which is already tailored as much as
possible to individual requirements, in addition to a personal service
that can be accessed at any time,” says Frank Smet, Chief Commercial
Officer (CCO) of Hamburg Süd.
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